UNILEVER PROFESSIONAL
WHY CLEANING IS IMPORTANT IN THE HOSPITALITY INDUSTRY

Hygiene and cleanliness are significant in many areas of business but are most pertinent in the hospitality industry. Although amenities and customer service are also important, hygiene and sanitation impacts customer experience and returns in ways that should not be underestimated.

In the hospitality industry, customer satisfaction can provide most hotels and restaurants with major competitive advantages. Thus, hotel management and cleaners need to have a clear understanding of this crucial factor influencing customer experience.

Fresh hotel room linnen

Studies have shown that unclean rooms have the greatest negative impact on customer satisfaction.

In fact, 60% of guests will research hotel reviews on sites like TripAdvisor before booking a room and a whopping 71% of guests only consider hotels with ‘above average’ cleanliness ratings.

The cleanliness of guest rooms, bathrooms, bedsheets, towels and common areas all play an important role in customer experience regardless of the property size, brand affiliation or location. Since guest rooms can harbour different types of germs and bacteria, it is critical that they are cleaned frequently to maintain a clean and odour-free environment.

To keep hotel toilets fresh and protected against bacteria, daily restroom cleaning is also very important. The hotel lobbies and non-carpeted floors should be cleaned regularly to prevent dirt and bacteria build-up on these visible and high-contact surfaces.

When cleaning your hotel, it is advisable to be properly geared with the right tools and appropriate cleaning products to ensure effectiveness.

Handy Andy Multi-purpose Cream

Handy Andy Multi-purpose Cream works on most surfaces and stains. It is a fast and simple daily cleaning solution of water-resistant materials and is suitable for use on sealed wooden floors, plastics, porcelain stoneware tiles, ceramic tiles, brass and copper. This product will leave surfaces shining bright with a pleasant fragrance.

Windows and glass can instantly show your guests that extra care has been taken. Want streak-free windows and mirrors? A quick spray of Handy Andy Window & Glass Cleaner is fast acting and leaves surfaces sparkling and streak-free.

Hygiene and sanitation are extremely important in the high-contact areas of your hotel too, to ensure cross-contamination and prevent the spread of germs, use Handy Andy Multipurpose with Bleach. Disinfecting and cleaning simultaneously, a quick spray of Handy Andy Multipurpose with Bleach kills 99.9% of germs.

Hygiene and sanitation are extremely important in the dining areas of your hotel too, to ensure cross-contamination and foodborne diseases are prevented.

Many food poisoning cases have found to be associated with inadequate and ineffective sanitation. Regular cleaning and disinfection of all visible surfaces, especially surfaces that diners and kitchen staff frequently come into contact with, can help prevent germ and bacteria build-up.

Dishes and other frequently used cooking utensils should be sanitised to eliminate germs and prevent the spread of foodborne illnesses. Maintaining the cleanliness of food preparation spaces and dining areas will not only enable customers to enjoy an excellent dining experience, but will also enhance your brand identity.

Sunlight Dishwashing Liquid

Sunlight Dishwashing Liquid helps to remove burnt food deposition and tough grease without leaving any residue. It helps in the effective removal of grease and food residues from tableware, pots, pans and other kitchen utensils. It is also suitable for other surfaces such as kitchen and table tops. Adhering to high cleaning standards is directly related to your business. Strict cleaning practices will result in the following:

  • Improved customer experience and satisfaction
  • Decreased incidents of sick employees
  • Reduced possibility of bacterial and viral infections among diners and staff
  • A pleasant and clean work environment for employees which enhances productivity